Refund policy
Eligibility for Returns
- You may request a return within 30 calendar days from the date your order is delivered.
- Returned items must be unused, in original packaging, and in resalable condition.
- Custom-made, personalized, and intimate hygiene products are final sale and not eligible for return or refund.
Return Process
- Contact us at sterlingkytle763@outlook.com with your order number and reason for return.
- Our support team will review your request and provide return instructions within 2 business days.
- Ship the item back to the address we provide. Return shipping costs are the responsibility of the buyer, unless the item is defective or was shipped incorrectly.
Refunds
- Once we receive and inspect the returned item, we will process your refund to your original payment method.
- Refunds typically take 3–7 business days to appear in your account, depending on your payment provider.
- Original shipping fees are non-refundable unless the return is due to our error.
Non-refundable Cases
- Items returned after the 30-day window
- Used, damaged, or altered items
- Clearance and final-sale items
- Items damaged by misuse or improper care